crixex Terms & Conditions

1 General Terms & Acceptance

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and crixex ("crixex", "the Platform", "we", "us", "our"). By accessing, registering on, or using any part of the crixex platform at crixex.com, you unconditionally accept and agree to be bound by these Terms in their entirety.

If you do not agree with any provision of these Terms, you must immediately cease using crixex and must not register an account. Your continued use of any part of the platform after any update to these Terms will be treated as your acceptance of the revised version.

These Terms apply to all products and services offered through crixex, including but not limited to: the cricket sportsbook, live casino (baccarat, blackjack, roulette), slot games (including Fortune Tiger and Fortune Horse), instant-win games, and any promotional offers or bonuses extended to players.

Amendments to These Terms

crixex reserves the right to modify, update, or replace these Terms at any time without prior notice. Updated Terms will be posted on this page with a revised effective date. It is your responsibility to check this page periodically. Material changes that significantly affect your rights or obligations will be communicated via the platform's notification system where reasonably practicable.

Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severable from the remaining Terms and shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

2 Eligibility & Age Restriction

To register and maintain an active account on crixex, you must satisfy all of the following eligibility criteria at the time of registration and at all times during which your account remains active:

• You are aged 18 years or older.
• You are accessing the platform from a jurisdiction where online gambling is not expressly prohibited by applicable local law.
• You are not registered as a self-excluded player on crixex or any affiliated platform.
• You are acting as an individual in a personal capacity and not on behalf of any business, organisation, or third party.
• You have not previously had an account permanently closed or banned by crixex for any violation of these Terms.
• You are not an employee, contractor, or immediate family member of an employee or contractor of crixex or its affiliated entities.

Age Verification Process

crixex employs a multi-stage age verification process. At registration, you are required to confirm your date of birth and declare that you are 18 years of age or older. Prior to the processing of your first withdrawal — and at any time crixex has reasonable grounds to suspect an account holder may be under 18 — full identity verification will be required. Acceptable identity documents include a valid National Identity Card (NID), birth certificate, or a government-issued passport. During any pending verification, your account funds will be ring-fenced and no withdrawals will be processed until verification is successfully completed.

In the event that a player is found to have been under 18 at any point during their use of the platform, all account activity — including any winnings — will be voided, and the account will be permanently closed. Any deposited funds that remain unplayed may be returned at crixex's sole discretion.

3 Account Registration & Security

To access the full range of crixex products and services — including depositing funds, placing wagers, and claiming bonuses — you must register a verified account. Registration is free of charge and open to all eligible players across Bangladesh.

Accurate Information

During registration, you are required to provide accurate, complete, and up-to-date personal information including your full legal name, date of birth, residential address, and a valid Bangladeshi mobile number. Providing false or misleading information at any stage of registration or subsequent verification is a serious breach of these Terms and will result in immediate account closure without refund of any pending withdrawals.

One Account Per Player

Each individual player is permitted to hold exactly one active account on crixex. Operating multiple accounts — whether under the same identity or using different names, email addresses, or device identities — is strictly prohibited. crixex employs device fingerprinting and account-pattern analysis to detect and close duplicate accounts. Any winnings accumulated across duplicate accounts will be forfeited.

Account Security Responsibilities

You are fully and solely responsible for the confidentiality and security of your account login credentials, including your username, password, and any one-time verification codes sent to your registered mobile number. You must not:

• Share your password with any other person.
• Allow any other individual to access or use your crixex account.
• Record or store your password in an unsecured manner.
• Use a password that is easily guessable or that you use for other online services.

crixex will not be held liable for any losses or damages arising from unauthorised access to your account where such access resulted from your failure to maintain adequate credential security. If you suspect that your account has been accessed without your authorisation, you must notify crixex immediately at [email protected].

Know Your Customer (KYC)

In accordance with our fraud prevention and security obligations, crixex reserves the right to request identity, address, and payment verification documentation from any account holder at any time. Failure to provide requested documentation within a reasonable timeframe may result in the temporary suspension or permanent closure of your account and the withholding of pending withdrawal requests until verification is complete.

4 Deposits, Withdrawals & Payments

All financial transactions on crixex are conducted in Bangladeshi Taka (BDT). crixex does not charge conversion fees on BDT transactions. The following payment methods are currently supported on the platform:

• Mobile Financial Services: bKash, Nagad, Rocket, Upay
• Bank Transfer: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank
• International Cards: Visa, Mastercard (where supported)

Deposits

The minimum deposit on crixex is ৳100. Deposits made via bKash or Nagad are credited to your crixex account balance within 60 seconds under normal operating conditions. Bank transfer deposits may take up to two business hours to reflect. crixex does not accept deposits from third parties — all deposits must originate from a payment account registered in your own name. Third-party deposits will be returned and the associated account may be suspended pending investigation.

Withdrawals

The minimum withdrawal amount is ৳500. Withdrawal requests submitted before 20:00 Bangladesh Standard Time (BST, UTC+6) on a business day are processed on the same day. Requests submitted after 20:00 BST will be processed on the following business day. Withdrawals are paid exclusively to the same payment method used for your most recent deposit, in line with our anti-money-laundering obligations.

crixex reserves the right to request additional documentation before processing any withdrawal if the transaction triggers our fraud monitoring systems. This is a protective measure and does not imply any wrongdoing on the part of the account holder.

Failed & Returned Transactions

In the event that a deposit fails or is returned by the payment provider, the funds will be credited back to the originating account within three to five business days, subject to the payment provider's own processing timelines. crixex is not liable for delays caused by the player's bank or mobile financial service provider.

5 Bonus & Promotions Policy

crixex offers a range of bonuses and promotional offers to eligible players, including welcome bonuses, reload bonuses, free spins, and seasonal promotions tied to events such as the BPL, IPL T20 World Cup, Eid, and Pohela Boishakh. All bonuses are subject to the specific terms published alongside each offer and to the general bonus provisions set out in this section.

Wagering Requirements

All bonus funds credited to your account are subject to wagering requirements before they — or any winnings derived from them — can be withdrawn. The specific wagering multiplier for each bonus is stated in the promotion details. Unless otherwise specified, the default wagering requirement for welcome bonuses on crixex is 30x the bonus amount. You must complete the required wagering within the validity period of the bonus; unused bonus funds will expire at the end of the stated period.

Bonus Eligibility Conditions

• Each promotional offer is available once per player, per household, per device, and per IP address unless explicitly stated otherwise.
• Bonuses are available to players who have completed the KYC verification process.
• crixex reserves the right to decline a bonus claim from any player where there is reasonable evidence of bonus abuse, including but not limited to: placing low-risk combinational wagers designed to circumvent wagering requirements, using multiple accounts to claim single-offer bonuses, or colluding with other players.
• Only wagers placed using real-money funds count towards meeting wagering requirements unless the promotion explicitly states otherwise.
• crixex reserves the right to withdraw, modify, or cancel any promotional offer at any time without prior notice.

Seasonal & Loyalty Promotions

crixex periodically launches promotional campaigns aligned with Bangladesh's sporting calendar and cultural events. These promotions are time-limited and subject to availability. Players who qualify for loyalty-tier benefits will receive details of those benefits through the platform's account notification system. Loyalty programme terms and tier qualifications are published separately within the platform.

6 Gameplay Rules & Fair Use

All games available on crixex — including sports betting markets, live casino tables, slot games, and specialty titles — are operated under certified fair-play conditions. Game outcomes are determined by independently tested random number generators (RNGs) or by real-time live dealer action that is streamed from professional studio environments.

Sports Betting

Pre-match and live in-play cricket betting markets are governed by the official match results as declared by the relevant cricket board (e.g., BCB for BPL, BCCI for IPL, ICC for international fixtures). In the event of a match being abandoned, voided, or declared a no-result by the governing body, all settled bets on that match will be voided and stakes returned. crixex reserves the right to void any bet placed on an erroneous market or at an obviously incorrect price due to a system or data-feed error.

Live Casino

Live casino games — including baccarat, blackjack, and roulette — are streamed in real time from certified studio environments operated by Evolution Gaming and Ezugi. The rules of each live game are displayed within the game interface before play begins. Decisions made by the live dealer are final once confirmed. In the event of a technical disconnection during a live game, the outcome of the round will be determined based on the state of the game at the time of disconnection and any applicable game provider rules.

Slot Games

Slot games on crixex, including Fortune Tiger and Fortune Horse from Pragmatic Play, operate on certified RNG technology. The theoretical return-to-player (RTP) percentage for each slot is published in the game information panel. Game malfunctions — including software errors or display glitches — void all associated pays and wagers. If you encounter a malfunction, cease play immediately and contact support at [email protected].

Minimum and Maximum Wagers

Each game and betting market on crixex carries its own minimum and maximum wager limits, which are displayed within the game or market interface. crixex reserves the right to alter stake limits at any time without prior notice.

7 Prohibited Conduct

The following behaviours are strictly prohibited on crixex. Engaging in any of the activities listed below will result in immediate account suspension, forfeiture of all account balances, and may be referred to the relevant authorities where applicable:

• Fraud and money laundering: Using crixex for any fraudulent activity, including depositing funds obtained through illegal means or using the platform to layer, place, or integrate proceeds of crime.
• Collusion: Working in coordination with other players or third parties to gain an unfair advantage in any game or betting market, including match-fixing, chip-dumping, or signalling in live casino games.
• Software exploitation: Using any automated software, bot, script, artificial intelligence tool, or data-mining application to interact with the crixex platform in a manner not intended for regular human players.
• Reverse engineering: Attempting to decompile, disassemble, reverse engineer, or otherwise extract the source code of any crixex software or game.
• Bonus abuse: Exploiting promotional offers through multi-accounting, systematic low-risk wagering patterns, or any other method intended to extract bonus value in a manner inconsistent with these Terms.
• Chargeback abuse: Disputing or reversing legitimate payment transactions with your bank or payment provider after funds have been received and played on crixex.
• Unauthorised commercial use: Promoting, advertising, or operating any commercial service using crixex content, trademarks, or data without prior written authorisation from crixex.

8 Account Suspension & Closure

crixex reserves the right to suspend, restrict, or permanently close any player account at its sole discretion. Common grounds for account action include, but are not limited to: breach of these Terms, failure to complete KYC verification within a reasonable timeframe, suspected fraudulent or collusive activity, evidence of underage gambling, or chargebacks initiated against legitimate crixex transactions.

Player-Initiated Closure

You may request the closure of your crixex account at any time by contacting the support team at [email protected]. Upon account closure, any remaining real-money balance will be returned to you via your most recently used withdrawal method, subject to completion of any outstanding KYC requirements. Bonus balances that have not met their wagering requirements will be forfeited upon closure.

Self-Exclusion

Players who wish to take a break from gambling may request a self-exclusion via the Responsible Gaming section of their account settings or by contacting support. Self-exclusion periods are available from a minimum of 30 days up to permanent exclusion. During a self-exclusion period, your account will be inaccessible, no marketing communications will be sent to you, and any attempts to create new accounts on the same device or identity will be blocked. Please refer to our dedicated Responsible Gaming page for full details of the self-exclusion process.

Dormant Accounts

An account that has not been logged into or had any transaction activity for a period of 12 consecutive months will be classified as dormant. crixex will attempt to notify you at your registered email address before any dormancy action is taken. Dormant accounts may be subject to a monthly administration fee as disclosed in the platform fee schedule. The fee will be applied to any remaining real-money balance until the balance reaches zero, at which point no further fees will be applied.

Complaints & Dispute Resolution

If you have a complaint regarding any aspect of your crixex account, a transaction, a game outcome, or the application of these Terms, you should first contact the crixex support team at [email protected] with full details of your complaint. crixex aims to acknowledge all complaints within 24 hours and resolve them within five business days. Where a dispute cannot be resolved through direct support channels, crixex will provide details of any applicable escalation process at the time.