Responsible Gaming at crixex
At crixex, we believe that gambling should be a source of entertainment — never a source of stress or hardship. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support they need to stay in control.
Deposit Limits
Set daily, weekly, or monthly deposit caps on your crixex account to keep your spending within a budget you are comfortable with.
Time-Out Feature
Take a short break from gambling by activating a time-out period of 24 hours, 7 days, or 30 days on your account at any time.
Self-Exclusion
Choose to exclude yourself from the crixex platform for a defined period or permanently if you feel you need a longer-term break.
Activity Tracking
View a detailed log of your session history, total deposits, and wagering activity directly from your account dashboard at any time.
Reality Checks
Enable on-screen reminders that appear at regular intervals during play to inform you of how long you have been active in your session.
24/7 Support
Our dedicated responsible gaming support team is available around the clock to assist any player who needs guidance, in English.
1 Our Commitment to Safe Play
crixex is built on the belief that online gambling should be a form of leisure and entertainment — not a financial strategy, an escape from personal problems, or a compulsive behaviour. We take our duty of care to every player across Bangladesh seriously, and our responsible gaming programme is one of the most important pillars of how we operate.
From the moment you register a crixex account, our systems are designed to give you visibility over your activity and control over how you engage with our platform. We continuously monitor account behaviour for indicators of problem gambling, and our team is trained to intervene proactively when those indicators are detected. This is not just a legal or compliance obligation for us — it reflects a genuine commitment to the wellbeing of our players.
Our responsible gaming approach draws on recognised international standards for player protection. We apply these standards specifically in the Bangladeshi context, taking into account the local payment landscape (bKash, Nagad, Rocket, Upay), the high mobile penetration rate, and the cultural factors that shape how players in Dhaka, Chittagong, Sylhet, and elsewhere engage with online gaming.
Our Principle: Gambling at crixex should always be a choice made freely, with full awareness of the risks involved, within a budget you can genuinely afford to lose, and in a spirit of entertainment rather than necessity.
We encourage all players to treat gambling as one leisure activity among many — to set time and money limits before they start, to take regular breaks, and to reach out to our team the moment they feel their gambling habits are shifting from enjoyment to concern.
2 Age Restriction & Verification
crixex is strictly an 18+ platform. We do not permit any person under the age of 18 to register an account, access our games, or engage in any form of wagering on our platform. This is a non-negotiable policy that we enforce through a combination of registration checks, document verification, and ongoing monitoring.
Age Verification Process
During account registration, you are required to confirm that you are 18 years of age or older. Before any withdrawal is processed — and in some cases before deposits above a certain threshold are approved — we require you to complete our full KYC (Know Your Customer) verification process. This involves submitting a copy of a valid Bangladeshi National Identity Card (NID), passport, or other government-issued photo identification that clearly shows your date of birth.
If there is any reason to believe that a registered player may be under 18, we reserve the right to suspend that account immediately, void all associated activity, and withhold any funds pending investigation. Any account confirmed to belong to a minor will be permanently closed, and the matter may be referred to the appropriate authorities.
Protecting Minors in Your Household
If you share a device or mobile phone with younger family members — a common situation in households across Bangladesh — we strongly recommend taking the following precautions:
- Always log out of your crixex account when you are not actively using it.
- Do not save your login credentials in a shared browser or device.
- Use a strong, unique password that others in your household cannot easily guess.
- Enable two-factor authentication (2FA) on your crixex account for an additional layer of security.
- Consider installing parental control software on shared devices to block access to gambling websites.
Report Underage Access: If you believe a person under 18 has accessed or registered on crixex, please contact us immediately at [email protected]. We will investigate and act without delay.
3 Self-Assessment & Warning Signs
Problem gambling can develop gradually and is not always easy to recognise in oneself. The following self-assessment questions are designed to help you reflect honestly on your relationship with gambling. If you answer "yes" to three or more of these questions, we encourage you to contact our responsible gaming team or take a break from gambling.
Responsible Gaming Self-Check
Answer honestly. This is for your personal awareness only — your responses are not recorded or shared with crixex.
Do you spend more money on gambling than you originally planned, or more than you can comfortably afford?
Do you find yourself chasing losses — continuing to gamble in an attempt to win back money you have already lost?
Has gambling caused conflict with family members, friends, or colleagues in the past six months?
Have you borrowed money from family or friends — or used a mobile financial service like bKash or Nagad — to fund gambling sessions?
Do you feel restless, irritable, or anxious when you try to reduce or stop gambling?
Do you think about gambling when you are at work, in class, or during other daily activities?
Have you gambled as a way to escape stress, anxiety, depression, or difficult personal circumstances?
Have you tried to cut back or stop gambling before, and found it difficult or impossible to do so?
If you answered "yes" to three or more of these questions, please take action today. Use the self-exclusion or time-out tool in your account settings, or contact our responsible gaming team at [email protected]. You are not alone, and help is available.
4 Player Protection Tools
crixex provides a comprehensive suite of player protection tools that you can activate directly from your account settings at any time — without needing to contact support. These tools are designed to give you meaningful control over your gambling behaviour, and all requests are processed promptly.
Deposit Limits
Set a maximum deposit amount per day, per week, or per month. Reductions take effect immediately; increases require a 24-hour cooling-off period.
Loss Limits
Cap the amount you can lose within a set timeframe. Once your loss limit is reached, you will not be able to place further wagers until the period resets.
Session Time Limits
Restrict the maximum duration of a single gambling session. When your session time limit is reached, you will be automatically logged out.
Reality Check Reminders
Receive on-screen pop-up notifications at intervals you choose (every 30, 60, or 90 minutes) showing your current session duration and net result.
Wagering Limits
Control the total amount you can wager across all crixex products within a defined period, independent of whether you win or lose.
Marketing Opt-Out
Disable promotional emails, SMS offers, and bonus notifications at any time from your account notification settings.
How to Access Your Tools
All player protection tools are accessible from your account settings page after logging in to crixex. Navigate to Account → Responsible Gaming to view and manage your current limits and preferences. If you need assistance activating any tool, our support team is available 24 hours a day, 7 days a week at [email protected].
Limit Reductions Are Immediate: Any request to reduce a deposit, loss, or wagering limit is applied to your account instantly. Requests to increase a limit are subject to a mandatory 24-hour reflection period before the increase takes effect — this is intentional, and in your interest.
5 Self-Exclusion Programme
If you feel that your gambling is becoming a problem and that shorter-term tools such as deposit limits or time-outs are not sufficient, crixex's self-exclusion programme allows you to close your account for a defined period or permanently. Self-exclusion is a firm commitment — it is not simply a pause.
Self-Exclusion Periods Available
- 6 months — a standard short-term exclusion for players who need a meaningful break.
- 1 year — recommended for players who have identified a recurring pattern of problem gambling.
- 5 years — a long-term exclusion for players who need extended protection.
- Permanent — an indefinite exclusion with no automatic reactivation. This cannot be reversed.
What Happens During Self-Exclusion
Once self-exclusion is activated on your crixex account, the following measures come into effect immediately:
- Your account is locked and you cannot log in or place any wagers.
- All pending bonuses and active promotions are cancelled.
- You will be removed from all marketing communications, including promotional emails and SMS offers.
- Any balance remaining in your account will be returned to you via your original deposit method (bKash, Nagad, bank transfer, etc.) after identity verification.
- crixex will make every reasonable effort to ensure you cannot re-register a new account during your exclusion period.
How to Request Self-Exclusion
You can request self-exclusion by contacting our responsible gaming team at [email protected] with the subject line "Self-Exclusion Request". Please include your registered name, account username, and the exclusion period you are requesting. Your request will be processed within one hour of receipt, and you will receive a confirmation email once your account has been locked.
Self-Exclusion Is Binding: Once activated, self-exclusion cannot be reversed before the end of the chosen period — even if you later feel you are ready to return. This is a deliberate safeguard designed to protect you. Permanent exclusions are irreversible under any circumstances.
After Your Exclusion Period Ends
When a fixed-term self-exclusion period expires, your account will not be automatically reactivated. You must contact crixex support and confirm your wish to return. There is a mandatory 7-day reflection period after your request before your account can be reopened. During this time, we may recommend that you review the self-assessment questions in Section 3 above and consider whether returning to gambling is the right decision for your circumstances.
6 Deposit & Spending Limits
One of the most effective ways to maintain control over your gambling is to establish clear financial boundaries before you start playing. crixex's deposit and spending limit tools are designed to make this straightforward for all players, regardless of which payment method they use — whether that is bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank.
Setting Your Deposit Limit
You can set a deposit limit from your account dashboard at any time. Limits can be configured on a daily, weekly, or monthly basis. For example, you might choose to set a weekly deposit limit of ৳5,000 or a monthly limit of ৳15,000, depending on what fits your personal budget. Once your limit is reached, all deposit attempts for that period will be declined until the limit period resets.
Understanding Your Transaction History
Your full deposit and withdrawal history is visible in your crixex account under Account → Transaction History. We encourage you to review this regularly — seeing the real numbers over time is one of the most effective ways to maintain an honest picture of your gambling expenditure. If the figures surprise you, that is an important signal worth taking seriously.
Budgeting Guidance
Before funding your crixex account, we recommend applying the following principles:
- Only gamble with money that is genuinely surplus to your essential household expenses — rent, food, utilities, transport, education, and family commitments always come first.
- Decide on a maximum amount you are prepared to lose before you start, and treat that amount as the cost of entertainment — like a ticket to a cricket match or a meal out.
- Never use mobile financial services like bKash or Nagad to transfer money you cannot afford to lose into your gaming account.
- Avoid borrowing money from family members, friends, or informal lenders to fund gambling — this is a serious warning sign that should prompt immediate action.
Bangladesh Standard Time Resets: All daily and weekly limit periods reset at midnight Bangladesh Standard Time (BST, UTC+6). Monthly limits reset on the first day of each calendar month at 00:00 BST.
7 Support & External Resources
If you are concerned about your own gambling habits — or about the gambling habits of someone close to you — there are resources available to help. crixex's internal support team is your first point of contact, but we also recognise that some players may benefit from speaking with an independent organisation.
Signs That Someone Close to You May Have a Gambling Problem
Problem gambling affects not only the individual but their families and communities. The following signs may indicate that a family member or friend has developed a gambling problem:
- Unexplained financial difficulties — asking to borrow money, selling possessions, or struggling to cover routine household expenses.
- Secretive behaviour around their phone or online activity, particularly if they become defensive when questioned.
- Significant mood swings — notably high spirits after a winning session and deep depression or irritability after losses.
- Neglecting work, study, family responsibilities, or social relationships in favour of gambling.
- Frequently talking about past wins and downplaying or hiding losses.
How to Start the Conversation
Approaching a loved one about a potential gambling problem requires sensitivity and patience. Choose a calm, private moment — not immediately after an argument or a gambling session. Express your concerns in terms of specific behaviours you have observed rather than accusations. Avoid ultimatums in the first conversation. Simply letting the person know that you are aware, that you care, and that help is available can be the most important first step.
Professional Support Organisations
crixex encourages any player who feels their gambling is becoming problematic to seek guidance from trained professionals. While Bangladesh-specific gambling addiction services are still developing, the following types of support are available:
- National Mental Health Helpline (Bangladesh): The Kaan Pete Roi helpline (16789) offers psychological support and counselling services for individuals in distress, including those affected by behavioural addictions.
- Hospital-based addiction services: The National Institute of Mental Health (NIMH) in Dhaka and several divisional hospitals in Chittagong, Sylhet, Rajshahi, and Khulna offer outpatient addiction counselling services.
- Community support: Speak to a trusted imam, community leader, or family physician if you are not comfortable seeking formal professional support — a conversation with a trusted person in your community can be the first step toward recovery.
- Gamblers Anonymous: An international peer-support programme. Meetings and online resources are available for Bangladeshi players.
You Are Not Alone: Seeking help for a gambling problem is a sign of strength, not weakness. Thousands of people across Bangladesh and around the world have successfully addressed problem gambling with the right support. crixex is here to help you take that first step.
8 Contact Our Responsible Gaming Team
Our dedicated Responsible Gaming team operates separately from our general customer support function and is trained specifically to assist players who have concerns about their gambling behaviour. All communications with our Responsible Gaming team are handled with strict confidentiality.
How to Reach Us
Email our Responsible Gaming team at [email protected] with the subject line "Responsible Gaming" and describe your situation as openly as you feel comfortable doing. You do not need to provide extensive detail — simply let us know that you want help, and our team will guide you through the options available to you. We aim to respond to all responsible gaming enquiries within one hour, 24 hours a day, 7 days a week.
What to Expect When You Contact Us
When you reach out to our Responsible Gaming team, you can expect:
- A prompt, non-judgemental response from a trained team member.
- A confidential review of your account activity and current limit settings.
- Clear explanation of all the tools available to you — deposit limits, time-outs, self-exclusion, and more.
- Assistance activating any protective measure you choose, immediately and without delay.
- Signposting to external professional support services where appropriate.
You can also reach us if you are a concerned family member or friend of a crixex player. While we are bound by data privacy obligations and cannot share individual account details with third parties, we can advise you on how to approach the conversation and what steps the player themselves can take to access support.
Policy Updates: crixex reviews and updates its Responsible Gaming policies on a regular basis. The version published on this page reflects our current practices as of the effective date shown above. We recommend bookmarking this page and reviewing it periodically.
Play Smart. Stay in Control.
crixex is here to make sure your gaming experience stays enjoyable. Explore our games, review your account tools, or reach out to our team — we are always ready to help.