crixex Privacy Policy
At crixex, protecting the personal data of every player across Bangladesh is a foundational commitment. This Privacy Policy explains precisely what information we collect, how we use it, who we share it with, and what rights you hold over your own data.
SSL Encryption
All data transmitted between your device and crixex is protected by industry-standard 256-bit SSL encryption at all times.
No Data Selling
crixex does not sell, rent, or trade your personal information to any third party for their own commercial purposes.
Your Control
You retain the right to access, correct, or request deletion of your personal data held by crixex at any time.
Cookie Transparency
We use cookies only for essential platform operation and performance analytics. No third-party advertising cookies are placed without disclosure.
Defined Retention
Personal data is retained only as long as required for legal, regulatory, or operational purposes. Dormant records are securely purged on schedule.
Bangladesh Focus
Our data practices are designed with Bangladeshi players in mind, addressing local payment data, mobile number handling, and NID verification records.
1 Information We Collect
When you register for, access, or use the crixex platform, we collect certain categories of personal information. The specific data we collect depends on how you interact with our services, which products you use, and whether you complete our full identity verification process.
Registration & Identity Data
At the point of account creation, we collect your full legal name, date of birth, residential address, email address, and Bangladeshi mobile phone number. This information is required to establish your account identity and to carry out the age verification checks mandated for all gambling platforms serving adult players in Bangladesh. We may also request a copy of your National Identity Card (NID), passport, or driving licence at the verification stage.
Financial & Transaction Data
When you make a deposit or request a withdrawal, we collect the details necessary to process that transaction. For mobile financial service payments via bKash, Nagad, Rocket, or Upay, this includes your registered mobile wallet number. For bank transfers, this includes your account number, bank name, and branch details. We do not store full card numbers for Visa or Mastercard transactions; those are processed directly by our payment gateway partners using PCI-DSS compliant tokenisation.
Usage & Behavioural Data
We automatically collect information about how you use crixex, including the games you play, the betting markets you access, session duration, pages visited, features used, and in-play activity. This data is used to improve platform performance, personalise your experience, and identify unusual account behaviour that may indicate fraud or problem gambling.
Device & Technical Data
We collect technical data from your device each time you connect to crixex. This includes your IP address, device type and model, operating system and version, browser type, screen resolution, and a device fingerprint generated from a combination of these signals. Device data is used for fraud prevention, geographic access control, and platform optimisation.
Communications Data
If you contact our support team via email or live chat, we retain records of those communications including the content of your messages, the time and date of contact, and any resolution notes added by our team. This data is used to handle your query and to improve our support quality.
Voluntary Data: Some data you provide to us is entirely voluntary — such as setting a preferred game category or providing feedback on a promotion. Declining to provide voluntary data will not restrict your access to core platform services.
Summary of Data Categories
| Category | Examples | Required? |
|---|---|---|
| Identity | Full name, date of birth, NID, address | Yes — KYC |
| Contact | Email address, mobile number | Yes — registration |
| Financial | bKash/Nagad wallet number, bank details | Yes — transactions |
| Usage | Games played, bets placed, session data | Automatic |
| Device | IP address, browser type, device ID | Automatic |
| Communications | Support chat logs, email correspondence | When you contact us |
2 How We Use Your Data
crixex processes your personal data only for clearly defined, legitimate purposes. We do not use your data for purposes that are incompatible with those for which it was originally collected. The primary purposes for which we process your personal data are set out below.
Account Management & Service Delivery
Your registration data is used to create and maintain your crixex account, verify your identity and age, process deposits and withdrawals, and provide you with access to the full range of crixex products including the cricket sportsbook, live casino, slot games such as Fortune Tiger and Fortune Horse, and all seasonal promotions.
Legal & Regulatory Compliance
We are required to process certain categories of your data to fulfil our obligations under applicable anti-money-laundering (AML) requirements and Know Your Customer (KYC) standards. This includes verifying the source of your funds where large transactions are detected and maintaining records of your identity and transaction history for the duration required by applicable law.
Fraud Detection & Platform Security
Your device data, IP address, transaction patterns, and behavioural data are processed by our Risk & Compliance team and automated monitoring systems to detect and prevent fraudulent activity, unauthorised account access, collusion, bonus abuse, and money laundering. This processing is essential to the integrity of the platform and the protection of all players.
Responsible Gaming Monitoring
We analyse your play patterns, session frequency, deposit velocity, and self-assessment responses to identify indicators of potential problem gambling. Where such indicators are detected, our Responsible Gaming team may reach out to offer support, adjust your account limits, or prompt you to review your activity. This processing is carried out in your interest and in line with our duty-of-care obligations to all players across Bangladesh.
Personalisation & Communications
With your consent, we may use your usage history and game preferences to personalise the content and promotional offers shown to you on the platform. We may also send you account-related notifications by email or SMS, including transaction confirmations, security alerts, and — where you have opted in — marketing communications about upcoming promotions, BPL cricket betting offers, or seasonal campaigns aligned with events such as Eid or Pohela Boishakh. You may opt out of marketing communications at any time via your account settings.
Platform Improvement & Analytics
Aggregated and anonymised usage data is used to measure platform performance, identify technical issues, and inform decisions about which new games or features to introduce. No individual player is identifiable from the aggregated data used for analytical purposes.
Lawful Basis: Every processing activity carried out by crixex rests on at least one of the following lawful bases: (a) performance of a contract with you; (b) compliance with a legal obligation; (c) legitimate interests of crixex that do not override your rights; or (d) your explicit consent where required.
3 Data Sharing & Disclosure
crixex does not sell your personal data. We do not rent or trade your information to external parties for their own marketing purposes. We share your personal data only in the limited circumstances described below.
Payment Processing Partners
To process your deposits and withdrawals, we share the minimum necessary financial data with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These partners receive only the data required to execute the specific transaction and are contractually prohibited from using that data for any other purpose.
Game Software Providers
The games available on crixex are powered by third-party software providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. These providers may receive your account session token and game-play data necessary to deliver the game experience. They do not receive your full identity or financial data beyond what is required for the game session.
Identity Verification Services
During the KYC process, we may share identity document images and personal details with third-party identity verification service providers. These providers process your data solely for the purpose of verifying the authenticity of the documents submitted and confirming your identity against public record sources. They operate under strict data processing agreements with crixex.
Legal & Regulatory Disclosure
We may disclose your personal data to competent authorities, law enforcement agencies, or regulatory bodies when we are legally required to do so, or when disclosure is necessary to prevent, detect, or investigate fraud, money laundering, or other illegal activity. We will notify you of any such disclosure where we are legally permitted to do so.
Business Transfers
In the event that crixex undergoes a business restructuring, merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material changes to the way your data is processed as a result.
No Unauthorised Third-Party Marketing: crixex will never share your contact details with third-party advertisers, affiliate marketers, or data brokers for the purpose of sending you marketing communications from those third parties. Any marketing you receive from crixex comes directly from us.
4 Cookies & Tracking Technologies
crixex uses cookies and similar tracking technologies to operate the platform effectively, ensure security, and understand how players interact with our services. This section explains what cookies we use, why we use them, and how you can manage your preferences.
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device across pages within a session and across return visits. Cookies may be session-based (deleted when you close your browser) or persistent (stored for a defined period).
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Maintain your login session, prevent cross-site request forgery, load balancing | Session |
| Functional | Remember your game preferences, language selection, last visited category | 30 days |
| Analytics | Measure page performance, identify technical errors, understand player journeys (anonymised) | Up to 13 months |
| Security | Device fingerprinting for fraud detection and account protection | 90 days |
Managing Your Cookie Preferences
Essential and security cookies cannot be disabled — they are strictly necessary for the platform to function securely. You may opt out of functional and analytics cookies at any time via your browser settings. Most modern browsers allow you to block or delete cookies through the privacy or settings menu. Please note that disabling functional cookies may affect the quality of your platform experience, such as requiring you to re-enter preferences on each visit.
On mobile devices, you can limit ad tracking and cookie persistence through your device's privacy settings. For Android devices commonly used across Bangladesh, navigate to Settings → Privacy → Ads to manage tracking preferences.
crixex does not use cookies to serve third-party advertising on external websites. Our analytics cookies are used solely for internal platform improvement and are not shared with advertising networks.
5 Data Security Measures
crixex employs a layered security architecture to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. Our security programme is reviewed and updated on a regular basis to address emerging threats and industry best practices.
Encryption
All data transmitted between your device and the crixex platform is encrypted using TLS 1.2 or higher, ensuring that your personal and financial information cannot be intercepted in transit. Sensitive data stored in our databases — including identity documents, financial records, and password hashes — is encrypted at rest using AES-256 encryption.
Access Controls
Access to personal data held by crixex is restricted on a strict need-to-know basis. Only employees and contractors whose role requires them to handle player data are granted access, and all such access is logged and audited. Staff with access to sensitive data undergo regular security training and background verification.
Fraud Monitoring Systems
Our automated fraud monitoring systems analyse account activity in real time to detect anomalous patterns that may indicate a security breach or account takeover. If suspicious activity is detected on your account, you will be notified promptly and your account may be temporarily restricted pending your confirmation that the activity is authorised.
Your Responsibility
While crixex takes every reasonable measure to protect your data, the security of your account also depends on the strength and confidentiality of your login credentials. You are responsible for choosing a strong, unique password for your crixex account and for not sharing it with any other person. If you believe your account has been compromised, contact us immediately at [email protected].
Incident Response: In the unlikely event of a data security incident that affects your personal data, crixex will notify affected players within a reasonable timeframe and will take immediate steps to contain the incident, assess the impact, and prevent recurrence.
6 Data Retention Policy
crixex retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulation. The following table summarises our standard retention periods by data category.
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & KYC records | 5 years after account closure | AML/KYC legal obligation |
| Transaction records | 5 years after transaction date | Financial record-keeping |
| Game play history | 3 years after last activity | Dispute resolution, responsible gaming |
| Support communications | 2 years after case closure | Quality assurance, dispute evidence |
| Marketing preferences | Until opt-out or account closure | Consent management |
| Device & session logs | 90 days | Fraud detection, security |
| Self-exclusion records | Indefinite | Responsible gaming protection |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual. Where data must be retained beyond the standard period due to an ongoing legal dispute, regulatory investigation, or audit, we will retain only the minimum data required and will delete it promptly once the retention justification has resolved.
7 Your Privacy Rights
As a player on the crixex platform, you have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and transparently. To exercise any of the rights described below, contact us at [email protected] with the subject line "Privacy Rights Request" and include your registered name and account identifier.
Right to Access
You have the right to request a copy of the personal data crixex holds about you. We will provide this to you in a structured, readable format within 30 days of your verified request. The first copy is provided free of charge; subsequent requests within a 12-month period may be subject to a reasonable administrative fee.
Right to Correction
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update basic account information — such as your email address or residential address — directly through your account settings. For changes to identity data (name, date of birth), please contact support with appropriate documentary evidence.
Right to Deletion
You may request the deletion of your personal data where it is no longer required for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing based on legitimate interests. Please note that we may be unable to delete certain data where retention is required by law — for example, KYC and transaction records subject to anti-money-laundering obligations. We will clearly explain any such limitation in our response to your request.
Right to Restrict Processing
You may request that we restrict the processing of your data in certain circumstances — for example, while the accuracy of data you have disputed is being verified, or where you have objected to processing and we are assessing whether our legitimate interests override your rights.
Right to Data Portability
Where we process your data on the basis of your consent or in performance of a contract with you, you have the right to receive your personal data in a portable, machine-readable format (such as JSON or CSV) so that you can transfer it to another service provider of your choosing.
Right to Object to Marketing
You have an absolute right to object to the processing of your personal data for direct marketing purposes. Once you exercise this right, we will cease processing your data for marketing within five business days. You can opt out via your account notification settings, or by contacting support directly.
Response Timeframe: crixex aims to respond to all privacy rights requests within 14 calendar days. In complex cases, we may require up to 30 days. We will always acknowledge receipt of your request within three business days and keep you informed of our progress.
8 Contact & Complaints
If you have any questions, concerns, or requests relating to this Privacy Policy or the way crixex handles your personal data, our dedicated Privacy team is available to assist you. All privacy-related correspondence should be directed to our support team, who will route your query to the appropriate internal team.
How to Contact Us
You can reach the crixex Privacy team by emailing [email protected] with the subject line "Privacy Enquiry". Please include your full registered name and account username in your message so we can locate your account records efficiently. Our team is available 24 hours a day, 7 days a week, and aims to respond to all privacy enquiries within one business day.
Changes to This Privacy Policy
crixex reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or platform functionality. The effective date at the top of this page will be updated whenever a material change is made. We recommend reviewing this page periodically. Where a change significantly affects your rights or our obligations, we will notify registered players via the platform's notification system or by email.
Minors & Data Protection
crixex is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered an account or provided personal data to us, we will immediately close the account, void any associated activity, and delete all data belonging to that individual. If you have reason to believe that a minor has registered on crixex, please notify us immediately at [email protected].
Policy Scope: This Privacy Policy applies exclusively to personal data processed by crixex in connection with the crixex.com platform. It does not apply to third-party websites or services that may be referenced in our communications. crixex is not responsible for the privacy practices of any third party.
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